At Zayla Hiker, your satisfaction is important to us. We offer returns or exchanges under specific conditions. Please read this policy carefully to understand how returns and refunds are handled.
Eligibility for Returns
You may request a return or exchange if:
- You received a defective or damaged item
- You received the wrong item
To be eligible:
- The return request must be made within 7 days of receiving your order
- The product must be unused, in original packaging, and in the same condition you received it
We do not accept returns for:
- Change of mind
- Used or worn items
- Products damaged after delivery due to misuse
Return Process
To initiate a return, please contact us at [email protected] with the following information:
- Order number
- Description of the issue
- Clear photos of the item (if damaged or incorrect)
Our team will review your request and respond with return instructions. Please do not send any item back without our confirmation.
Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service for your return.
Exchanges
If your item is eligible and you prefer an exchange instead of a refund, we will send a replacement once the original item is received and inspected.
Refunds (if applicable)
Since we only offer cash on delivery, refunds are handled in the following way:
- We will not send cash refunds through courier or bank
- Refund decisions are made at our discretion based on the nature of the issue
Late or Missing Refunds
If you haven’t received communication regarding your return or refund, please contact us at [email protected].
Damaged or Defective Items
If you received a damaged or defective product, please email us within 48 hours of delivery with clear photos of the issue. We will review and resolve it as quickly as possible.
Contact Us
For any questions regarding this policy, please contact us at:
Email: [email protected]